Shipping & Payment
At Influcase, we value each and every single customer!
Our top priority is making sure the items get delivered to our customer as soon as possible. Most orders ship within 1 or 3 days. Normally you will receive your order in 2-25 business days from the date that it is placed.
- A confirmation email will be sent to you once the order is authorized and verified.
- Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
- It normally takes 1-3 business days to process your order. Please note that holidays & weekends are not included.
- It takes longer for us to process pre-ordered items, please refer to our pre-order page for more detailed information.
Shipment takes approximately 2 to 25 business days to reach destination countries.
Please note: Total Delivery Time = Processing Time + Shipping Time
$3.99 or FREE for orders over $19USD
$2.99 or FREE for orders over $19USD
$3.95 - $9.95
Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to an invalid address, customs clearance procedures or other issues.
When you place your order, we begin making your items as quickly as possible. Most orders ship within 1 or 3 days. However, in peak seasons, shipment can take up to 7 business days.
When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.
Our products are shipped from the United States, Belgium, United Kingdom, Japan, and China. Your item's delivery time depends on several factors, including the country where you live, the warehouse from which it was shipped, the item stock status, and the shipping method you chose.
THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
Postal deliveries: If you haven’t received your package based on the above estimates. Please kindly contact us.
Three solutions for the delivery delay. (One out of three)
- Usually, it takes about 30-90 days to some countries, We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
- $5-$10 cash or 10%-15% off coupon code for second purchase
- 30%-100% shipping cost compensation according to your situation
CUSTOMS & TAXES
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
DO YOU REFUND SHIPPING FEES?
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (support@Influcase.com) along with a description of the damaged item and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.